1 reviews | Active since Jun 2017
Edgars embezzled an old lady's phone she bought cash.
<p>I am shocked and really angry over big businesses like Edgars. My mother bought a Huawei phone from Edgars Trade Route Mall cash, we have all tax invoices with us, and she insured the phone. Just months after buying it, she brought it in for repairs through cash insurance, this took place earlier month of January, 1st week of January 2017. Edgars Trade Route has been giving my mother a run around over the repairs, and aren't willing to give her back her phone. They claimed her insurance lapsed, which is not true, we showed them debit orders that were pulled from her account. The only D/O that didnt go through was in February. However, that is not her concern at the moment, as she is displeased with Edgars, and even closed her account with them. All she wants now is her phone back. GIVE BACK MY MOTHERS PHONE!!!! I am going to the news about this, I am sick and tired of Edgars. I will spread word that buying phones with you is terrible a idea. And we are going to the police to open a case against you, you stole my mother's phone, Edgars Trade Route bring back her phone!!!</p>
We have escalated the complaint to the Edgars Trade Route mall management to address as our valued customer is not happy with the cell insurance claim. We attempted calling you on ***, however you were unreachable therefore we left a message with the query ref no ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Trade Route mall management to address as our valued customer is not happy with the cell insurance claim. We attempted calling you on ***, however you were unreachable therefore we left a message with the query ref no ***/GO . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Good day
Trade Route Mall Edgars is running ****s on people, and they are very terrible, they cannot speak to senior citizens properly, the ladies there are very rude; and did not take the time to sit my mother down and explain what is wrong.
Here is her issue, she made the claim in January, and took the phone in in January; of which that month was fully covered, its even reflecting in the statements. She waited long for any response from Trade Route Mall Edgars, which when she went back for a reply, they told her that February is not covered and they cant help. Indeed I have seen February is not covered, which I sat her down and explained. Fair enough, buyt the claim was made in January. The ladies there made sure they play clever on a senior citizen, is that how ruthless business has become? If so... we can take this legal, and evern make it more dirty, make it very political and put all strings to ensure you make losses and feel it... I want my mother's phone fixed. You can contact her at ********** .
Good day
Trade Route Mall Edgars is running ****s on people, and they are very terrible, they cannot speak to senior citizens properly, the ladies there are very rude; and did not take the time to sit my mother down and explain what is wrong.
Here is her issue, she made the claim in January, and took the phone in in January; of which that month was fully covered, its even reflecting in the statements. She waited long for any response from Trade Route Mall Edgars, which when she went back for a reply, they told her that February is not covered and they cant help. Indeed I have seen February is not covered, which I sat her down and explained. Fair enough, buyt the claim was made in January. The ladies there made sure they play clever on a senior citizen, is that how ruthless business has become? If so... we can take this legal, and evern make it more dirty, make it very political and put all strings to ensure you make losses and feel it... I want my mother's phone fixed. You can contact her at ********** .
Trade Route Mall Edgars is running ****s on people, and they are very terrible, they cannot speak to senior citizens properly, the ladies there are very rude; and did not take the time to sit my mother down and explain what is wrong.
Here is her issue, she made the claim in January, and took the phone in in January; of which that month was fully covered, its even reflecting in the statements. She waited long for any response from Trade Route Mall Edgars, which when she went back for a reply, they told her that February is not covered and they cant help. Indeed I have seen February is not covered, which I sat her down and explained. Fair enough, buyt the claim was made in January. The ladies there made sure they play clever on a senior citizen, is that how ruthless business has become? If so... we can take this legal, and evern make it more dirty, make it very political and put all strings to ensure you make losses and feel it... I want my mother's phone fixed. You can contact her at ***
Trade Route Mall Edgars is running ****s on people, and they are very terrible, they cannot speak to senior citizens properly, the ladies there are very rude; and did not take the time to sit my mother down and explain what is wrong.
Here is her issue, she made the claim in January, and took the phone in in January; of which that month was fully covered, its even reflecting in the statements. She waited long for any response from Trade Route Mall Edgars, which when she went back for a reply, they told her that February is not covered and they cant help. Indeed I have seen February is not covered, which I sat her down and explained. Fair enough, buyt the claim was made in January. The ladies there made sure they play clever on a senior citizen, is that how ruthless business has become? If so... we can take this legal, and evern make it more dirty, make it very political and put all strings to ensure you make losses and feel it... I want my mother's phone fixed. You can contact her at ***