RS
Renier S

1 reviews | Active since Jul 2014

06 May 2022, 08:33

EDGARS

I write this because we don't know what else to do to get an Edgars account closed. As a customer, we have the right to tell a business if we want an account or not. We have a situation where an elderly person are debited on a monthly basis all the sudden amounts on her account which she is not using. For some reason, some sort of life policy has been added to her account which she has not agreed too. No matter what numbers you call to find out more, you get nowhere. To Edgars, STOP *****ING our monies. No wonder your business is in shambles !!!!!! or do you *******ly take our monies to survive. We are fed-up. Tell us HOW TO CLOSE THE ACCOUNT!!!!!!

0
Replies (3)
Edgars
Edgars's reply06 May 2022, 10:23
Official
Good morning Renier,

Trust you well.

We are sorry that your recent experience has led you to contact us with a complaint. 

Thank you for taking my call.
Club is cancelled and will provide feedback on reversals request.

Thank you and take care


RS
Renier S's update06 May 2022, 22:20
Reviewer Update
Hallo,
Thank you firstly for the call which we really appreciated. I unfortunately do not see your name to thank you personally however, know that we do appreciate that someone did listen and doing something. It is just a shame that I have to revert to this forum to get somewhere. Looking forward to your feedback.

Thank you again and take good care too.
Regards,
Renier
Edgars
Edgars's reply09 May 2022, 10:21
Official
 Good morning Renier,

Trust you well. 

Thank you taking my call this morning.
Your query has been resolved and RCS has sent an account closure letter via email .

Should you have any further enquiries please feel free to contact us.

Thank you and take care.