Edgars

I am thoroughly fed up with Edgars. The company has had a few changes of holding companies recently and there seems to be no communication between any department within the company. When lockdown started in March, I contacted Edgars to make arrangements to fulfill my obligations. It was agreed to pay Edgars an amount that I could afford every month as I was unable to work. In spite of this arrangement I have had to endure countless harassing emails, telephone calls and SMS messages. My email messages were ignored and the harassment continued relentlessly. I was unable to reach them telephonically. I paid them every month. They kept adding an amount for "account protection" The one time I was able to talk to someone at Edgars, I was told that I had to claim from a third party. In my last email to Edgars/RCS, I requested that they send me a final settlement amount, so I could settle the account and close it with immediate effect. I am still waiting for a response. In the meantime I carried on paying the outstanding amount to bring the account up to date. My last payment was on 27 November 2020. On 5 December 2020, I received a SMS message to inform me that the account is still in arrears and that no payment was made. I am instructed to go to my nearest Edgars store and make a cash payment in store. I am really at my wit's end. Please advise .