1 reviews | Active since Apr 2015
Edgars-Edcon - Worst collections department ever!!
In November 2014 I was retrenched, luckily for me I had taken out insurance on my Edgars account - I went into Edgars Eastgate in Dec 2014 and filled out the application only to find out my application was lost and had to be re-done Jan 2015. I dealt with a consultant by the name of Neo who then said we should follow up again only to find out the application was yet again not sent !! We then dealt with a managers Dean and Dimakatso who eventually submitted the form. <br> The claim has eventually been paid to up by the insurance but was short paid due to some transactions not being within a specific date- which I have no problem paying BUT no one in the entire Collections department is able to tell me what the amount is ?? how does this work surely there is some sort of system being followed !!! I then tried to contact the collection department and with great difficulty got hold of a Team Leader of some sort Fikhele who gain never followed up and eventually she left Edgars - I then emailed the address on her reply - [Email Removed] . <br> I am now getting threats to be handed over and have to pay a late penalty FOR WHAT ?? for trying to pay edgars !!!I
As per our telephonic discussion kindly note the insurance was paid out and as we discussed the remaining balance needs to be paid by you. As promised I have referred this matter to the accounts department to give you the final balance to pay and also send the banking details.
We apologise for the overall experience. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion kindly note the insurance was paid out and as we discussed the remaining balance needs to be paid by you. As promised I have referred this matter to the accounts department to give you the final balance to pay and also send the banking details.
We apologise for the overall experience. We can understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***