SA
Simone A
1 reviews | Active since Jul 2015
22 Sept 2015, 11:48
Edgars / Edcon not allocating my credit on my acc.
I am under debt counseling and on the 04/06 I phoned Edgars and got my settlement letter that my account is R0.00 . Between the 06/06/2015 and the 09/06/2015 my debt counseling company ( NEW LIFE DEBT) and the payment distributions company (Hyphen) paid you another R649.11 after countless attempts edgars rep**** stating that they need a Proof of payment on a bank letterhead , which Hyphen cannot give me , so now what do I do Edgars cant see my money ( although they saw 14 Months of payments before that ) and I cannot get a proof of payment on a bank letterhead only a proof on a Hyphen letterhead which was sent to Edgars . PLEASE ADVISE ME WHAT I SHOULD DO?
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Replies (1)
Edgars's replyOfficial
22 Sept 2015, 16:09Hello Simone@2k,
We tried contacting you at 03:34 PM but we couldn't reach you.
Kindly be advised the payment was traced and the payment is updated. Please note the account balance is R00.00. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
If you require a paid up letter, kindly contact the accounts department on 0860 112
442 or email them at ***
The reference number is: ***/GO
Kind regards
Edcon customer experience
***
We tried contacting you at 03:34 PM but we couldn't reach you.
Kindly be advised the payment was traced and the payment is updated. Please note the account balance is R00.00. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
If you require a paid up letter, kindly contact the accounts department on 0860 112
442 or email them at ***
The reference number is: ***/GO
Kind regards
Edcon customer experience
***
Edgars's reply22 Sept 2015, 16:09
Official
Hello Simone@2k,
We tried contacting you at 03:34 PM but we couldn't reach you.
Kindly be advised the payment was traced and the payment is updated. Please note the account balance is R00.00. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
If you require a paid up letter, kindly contact the accounts department on 0860 112
442 or email them at ***
The reference number is: ***/GO
Kind regards
Edcon customer experience
***
We tried contacting you at 03:34 PM but we couldn't reach you.
Kindly be advised the payment was traced and the payment is updated. Please note the account balance is R00.00. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
If you require a paid up letter, kindly contact the accounts department on 0860 112
442 or email them at ***
The reference number is: ***/GO
Kind regards
Edcon customer experience
***