Edgars / Edcon not allocating my credit on my acc.

I received a reply on my previous complaint, The reference number is: ***/GO<br> <br> 1st of all my account is not R0.00 , please read my Hello peter report and see that I have a credit of R 649.11 , READ CAREFULLY on the 04/06/2015 I PHONED IN AND GOT MY PAID UP LETTER -SEE BELOW <br> <br> We wish to confirm that the EDGARS account was paid up in full on the 29 May 2015.(PAID IN FULL)<br> The Payment Profile is in the process of being updated on the Credit Bureaus stating that the<br> account balance has been paid up.<br> Yours Sincerely<br> Elizabeth Bowden<br> <br> Between *** my debt counseling paid you another R649.11 ( 2Days after my paid up letter was received ) <br> <br> Now Edgars are not finding/allocating my R649.11 which was paid after I received my paid up letter , please advise the call Centre need a proof of payment on a bank letter head but Hyphen distrubutions company cannot provide that for me , Now what should I do , Do NOT come back stating my account is R0.00 , and in the previous reply you said the following - Kindly be advised the payment was traced and the payment is updated. so where is the money ? <br> <br> my account should be in credit of R649.11 ? <br> please advise