CA
Candice A

1 reviews | Active since Jan 2014

25 Jun 2015, 07:02

Edgars/Edcon just dont want me to have an account

Edgars advertise that you can apply for a 6 month interest free account yet after you go through the application waste all that time and effort of answering the questions they say its a 12month account and not interest free. What is the point of that then when you phone to cancel they ask what are the reasons then they tell you No One really qualifies for the 6 month interest free account. That is such a waste of every ones time. The 6 months interest free is a selling point and a main reason we open account then to be told after 1 hour and 30 minutes that its not interest free what a waste. Clearly edcon just don't want me to have an account. I closed my jet account as i wanted an interest free account and now I'm sitting with no account. Its seems i should just forget about Edcon and go to another brand where i can get what i want.

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Replies (1)
Edgars
Edgars's reply26 Jun 2015, 11:57
Official
Hello CVA12345,

Thank you for raising your concerns with us. Please note we do offer 6 months interest free accounts, however, customers' needs to qualify. If the account was approved on 12 it was due to minimum credit bureau score. We apologise for the overall service experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the collections department on
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Kind regards
Edcon customer experience team.
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