Edgars / Edcon, is this *****?
<p>Edgars / Edcon has, WITHOUT my consent, added Mobile Content charges to my account.</p> <p>I logged a query (Ref. EDRF-160 ********** 942). To date I haven’t received ANY feedback from Edcon re my query. In their last sms, they ‘threaten’ that my non-payment would possibly tarnish my positive payment history.</p> <p> </p> <p>I haven’t used my account for a VERY long time and I did NOT give consent for mobile content on my account!!<br /><br /></p> <p>FIX THIS!!!</p>
Thank you for taking the time to share your concerns with us.Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ********** 119/GO.
Kind Regards
Customer Experience team
***
Thank you for taking the time to share your concerns with us.Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ********** 119/GO.
Kind Regards
Customer Experience team
***
Thank you for taking the time to share your concerns with us.Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for taking the time to share your concerns with us.Your query has been escalated to RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Subsequent to my issue being resolved, RMCS and Edcon needs to explain to me how it is possible to add mobile content charges to my account, WITHOUT my consent??
Subsequent to my issue being resolved, RMCS and Edcon needs to explain to me how it is possible to add mobile content charges to my account, WITHOUT my consent??
And to date, I havent had ANY correspondence, other than ANOTHER SMS, asking me to pay??????
Why is that not surprising?
And to date, I havent had ANY correspondence, other than ANOTHER SMS, asking me to pay??????
Why is that not surprising?
Still waiting for an official reply from the company, but the warning SMS’s are still delivered daily!
Still waiting for an official reply from the company, but the warning SMS’s are still delivered daily!