Edgars - Edcon. I honestly feel like I have conned.

A month ago I saw an in store advert saying that I would get a R900.00 discount on my 1st purchase of R1800 or more if I open a new account. With this in mind I closed my account with another institution and opened up an account with Edgars . I made my 1st purchase of around R4000 and when I got my 1st statement ,I saw that the discount is not app****. The I get informed by call center that I need to go back to the store to get my discount app**** . My understanding was everything that needed to be done was done at the store . In fact I observed the cashier making sure that the no sale items were included in my purchase and they even confirmed the amount that will billed after the R900 discount is app**** . It's really unfair for them to tell me that I need to go back to the store I did the purchase at my expense and my time because someone did not do what they were supposed to . If I knew this was going to be such a hassle I would have never opened the account . Making calls to their call center is not free , and taking my time from work to go back to the shop is not an inconvenience I should be suffering .

Why was the discount no app**** after my 1st purchase ? Why can't the call center apply it as they can see my 1st purchase ?

I think Edgars (Edcon) has really displayed a serious lack of care for me as a customer and it looks like they are doing all they can to insure that I do not get what they promised.