Edgars = ED"CON"

<p>I purposely requested a large bottle of Bvlgari Rose Essentielle perfume from Edgars staff. The staff member returned with a product which i was led to believe was what i had requested. The staff member confirmed that Edgars was out of stock of the large bottle and could only supply a 50ml bottle to which i agreed. At this point i had not really seen the product other than from a distance. Staff offered to wrap the product and only on opening the product at home the next day for my girlfriends birthday was it noticed that it was NOT the requested product but another similar product. The item was immediately returned but staff refused to accept responsibility for supplying incorrect goods and refused return. Interestingly it was noted that Edgars did not have the requested product in stock and more alarmingly is the fact that the product that they did supply incorrectly was a staggering R 305 cheaper at Dischem. Not only were the staff in my opinion unknowledgeable on the product , they are poorly trained to deal with complaints. Unfortunately senior management is no better and it is not difficult to understand why the Edcon group is in such financial trouble. I have returned the product and I await a refund which management say will not occur. I draw your attention to s20 read with s19 of the CPA and advise that if Edcon remain uncooperative and stubborn I will institute legal action.</p>