Edgars Eastgate ( Account ***)

<p>I went to Edgars on the 18th of December 2016 to do some shopping.My intention was to pay for my account and then purchase some merchandise.I went to the till on the gents floor and one of the ladies there served me Lebohang Morajane ( pay point opposite the shoes that are on sale to this date ) .I specifically asked to pay my account with the money that i had and from that balance purchase my merchandise.It was over 3000 rand that i asked to be put towards paying off my account before making a purchase. She said it was done as i requested.I went yesterday 15th of January and expected to have a huge amount of buying power after paying over R3000 to my account just a month ago but was told my account was oversold.I asked how ,it did not make sense , then only to find out that that 3000 had not been put into the account at all.What made it worse is the lady who was now telling me im oversold is the same lady that served me a month ago.She did not effect what i requested as a customer and misappropriated my funds and now is the same person expressing ignorance of the whole transaction on the 18th of december 2016.I am soo upset and told her i was going to file a complaint with whoever can rectify this. There was no way in my mind i would make a cash payment of 3000 without asking to pay it into the account first.If you were to check my transaction history before this date of 18th of December 2016 , it will prove that trend to you </p> <p> </p>