Edgars Eastgate

I have been waiting for over 2 months to get assistance from Edgars Eastgate Mall. I came on the 26th of May and spoke to consultant (Wendy). I explained that I needed to swap my Puma Rebel sneaker from a size 5 to a size 4, she made me write my details and promised that I should have a response in 2 weeks. I called on the 3rd week and another consultant wasn't aware about my request.

I visited the store on a Sunday and that is when I learnt that my request was not made, instead Wendy ordered a size 3 of the same sneakers for herself. I waited for about 40min and the only response I got was that the Polokwane was *********** and they sent my sneakers to a wrong branch.

I subsequently made numerous calls to the store and requesting an update. To my disappointment Polokwane still hadn't sent my package, on top of that I was informed that another request was sent to a Centurion branch. And the whole month of June and now its July and still no joy.

Today being the 26th, 2 months down the line. I went to the Edgars Eastgate store to follow up again, I had not received any communication from the store for over a week. And to make matters more frustrating is that no one else knows about my request or no one at the store seemed bothered. I was told that Wendy is not working and I have to call when she's available to get feedback.

The service that I have received is quiet pathetic and frustrating. When am I going to receive feedback or better yet my sneakers?