Edgars East Rand Mall **************

I needed to return an item to Edgars East Rand Mall. I went around 18:00 as it would be quieter . When I got to customer services there were about another 15 people in the line, and only two tills were open. I waited in line, as it is the festive season, it’s understandable that it’s busy. While I was waiting, another Edgards lady walked behind the till, then another two. Two ladies disappeared into a room in the back, however one lady stayed by the tills and started sorting clothes. I waited about another five minutes. I then asked, “ Sorry Ma’am, is there no way another till can be opened, we have been waiting for a long time”. She mumbled something in another language under her breath to one of the tellers and they then laughed. I waited for a response from her, I then said to her “ you’ve chosen to ignore me and not respond , I will take my business elsewhere”. She looked at me, and then carried on talking to her friend.

I walked out of the shop. I called the manager, only to be told that no manager was on site, only a stock manager.

I would just like to know what the issue was? Could she not tell me they couldn’t open another till? Was the issue my gender, my socioeconomic class, my race, my language? I cannot understand why I should be mistreated in a situation like this.