NT
Namhla T

1 reviews | Active since Dec 2016

07 Feb 2017, 10:09

EDGARS E-COMMERCE DEPARTMENT IS UTTER *******

<p>So 3rd review later, edgars still hasnt done anything about my case. Bought stuff on line CASH not on credit and i am still struggling to be refunded. Since buying on the 1st December 2016, refund for items that werent delivered was apparently done on the 22nd December 2016 and i am still waiting. After cancelling my order on the 13th December 2016 because it was talking tooooo long to be delivered, they still delivered on the 23rd December 2016. I then sent the stuff back on the 5th January 2017 and i am still waiting for that refund. How many escalations must be done before these *********** people pay my money back. I am wasting money everyday calling them about progress on my call. I was made to hold for more than 10 minutes when i requested to speak to a manager and after that they cut the line. THIS IS RIDICULUOS AND I WOULDN'T ADVISE ANYONE TO BUY FROM EDGARS. BOYCOTT EDGARS STORES, THEY ARE GOOD TAKING OUR MONEY, BUT NOT GIVING IT BACK </p>

0
Replies (3)
Edgars
Edgars's reply08 Feb 2017, 10:10
Official

We have received your concerns and apologize for the inconvenience caused by the matter. Kindly advise if the refund is not reflecting as yet as it shows as actioned on our side. Please find the below reference number for your email ***/GO, we apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply08 Feb 2017, 10:10
Official

We have received your concerns and apologize for the inconvenience caused by the matter. Kindly advise if the refund is not reflecting as yet as it shows as actioned on our side. Please find the below reference number for your email ***/GO, we apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

NT
Namhla T's update08 Feb 2017, 10:23
Reviewer Update

What does actioned mean because it could mean a whole lot of things, give clarity to what actioned mean and when exactly was it "actioned". I am still waiting for the refund as it has not reflected on my account