Edgars driving me insane and they are at fault

<p>Edgars are calling me every second day telling me, my account is in arrears.</p> <p>I was in credit with Edgars with a R1 000 since 23/06/14.</p> <p>I bought merchandise on 11/12/2015 for the amount of R949.70.</p> <p>Thus according to me I have R50 in credit.</p> <p>For the past 6 months Edgars call me every second day telling me I'm in arrears.</p> <p>I've been asking them to send me a detail statment since June 2014, which apparently they can't do. As they only see the amount outstanding when they haress you every second day.</p> <p>I also receive smsse telling me I will be blacklisted if I don't pay.</p> <p>My dear dear Edgars, you owe me money. R50 - all I want to do is close my account as I never want to see Edgars again in my life.</p> <p>Once Customer Care called me, stating they are at wrong and will release my money :) Thanks Edgars you are not a bank to release my money, still nothing, only calls every second day telling me I'm in arrears.</p> <p>Oh and by the way after 6 months nobody at Edgars can send me a full statement, what is wrong.</p> <p>My account number is ********** ********** 32859</p> <p>And please dont even bother to phone me before sending me a updated statement.</p> <p>This is an email I received today, AND WITHOUTH A STATEMENT AD PLEASE EDGARS NEVER IN THE 10 YEARS THAT IVE BEEN WITH YOU DID I GIVE PERMISSION TO BE PART OF THE VIP CLUB AND NEVER PAID FOR IT NOW SUDDENLY. GO BACK TO 2014 AND YOU WILL SEE I'VE NEVER PAID FOR VIP CLUB AND DON'T WANT TO.</p> <p> </p> <p>Dear Mrs Vermaak</p> <p> </p> <p>In response to your complaintl received, please note that you have been receiving collections calls due to the account being in arrears.</p> <p> </p> <p>No payments have been received from the date of your last purchase done on 11/12/2015 for the amount of R949.70. The last payment received on the account is dated the 23/06/14.</p> <p> </p> <p>The account had a credit balance and was used up by the Club VIP being billed on the account. Part of these premiums billed were reversed in November 2015.</p> <p> </p> <p>The Club VIP charges will be submitted for investigation to the third party and for a reversal.</p> <p> </p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. </p> <p> </p> <p>Regards,</p> <p><br /> Mohamed Jamaludien</p> <p>Customer Service Administrator l Edcon Financial Services</p> <p>***l ********** <p> </p> <p>EDGARS EDGARS PLEASE I DON'T WANT TO DO BUSINESS WITH DEURMEKAAR COMPANIES LIKE YOURSELF AND *********** STAFF AND ACCOUNTING SYSTEMS WHO CAN ONLY SEE THE LAST AMOUNT DUE </p> <p> </p> <p> </p> <p> </p> <p> </p>