Edgars dream destroyer

My husband n i settled our edgars account in december 2019 and closed. We never received a paid up letter even after numerous attempts. We are now trying to get a home loan. But all the credit beareus are still showing us owing edgars the full amount and reflecting bad on credit report. And edgars has been absolutely useless. Thank you edgars for ruining our dreams and future plans. All because of your extreme incompetence!!!!