Edgars dragging feet to set things straight.

I wrote a review about Edgars billing me for insurance I didn't sign up for. Someone from phone me more than a week ago with the promise to sort this out and come back to me. I do not think that it is an unfair assumption to make that nothing has been done. I didn't even get an update on the matter. I wish I could just close my account, but what about the funds that has to be refunded then?