edgars dont take ***** seriously

An account was opened **********ly in my name which I found out when I did a credit health check.<br> I informed edgars immediately. That was a few months ago. <br> After numerous calls the account is still open and they tell me I must call customer services and is not a big deal that it can be changed!<br> Why if so easy is the account not closed and being investigated?<br> The account was opened with a a ********** passport but with my id number.<br> This is unacceptable. Unprofessional. And leads me to believe its an inside job.<br>