Edgars Dont Care

Your Refund call has been logged. Ref: EDRF-181 ********** 388 This was the message I received after I complained that Edgars have been sending me messages and phoning me about handing my account over. When I spoke to the operator at RMCS who handled my complaint she was rude and impatient with me. How is that in a country like this the consumer dont have any rights. I apparently said yes over the phone to wifi which I thought was a gift as te operator started that way and due to my bad hearing I did not hear any amounts will be charged and she phoned menat an inconvenient time when I was experiencing trauma in my life. Now they just sorry you have to pay because you said yes. I never wanted this wifi and would not have ordered it if I had to pay because I already have a vodacom account. I dont know where this wifi is and I have not used it and I dont want it. Does Edgars not have any mercy, understanding or care for their clients. I will not pay for something I did not agree to. I have spoken to so many operators and no one wants to help me.