LS
Liza S
1 reviews | Active since Oct 2012
18 Jun 2015, 22:45
Edgars - don't try to return Accessorize goods
I bought Accessorize slippers at Sandton on 15 June 2015. I reside in Pretoria and wanted to return the slippers today.There was only one person at the return section and I waited in line for 15 minutes only to be told that the Accessorize person must do the credit. I Waited 10 minutes for this person, Lerato to make an appearance.When I queried why it took so long, she told me that she was on \lunch". When she started processing the credit she told me that as she did not have the slippers in stock in Brooklyn"
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Edgars's replyOfficial
20 Jun 2015, 12:48Hello Adlai,
We would like to apologise for the lapse in service. Refund and exchange policy is part of the service we render to our customers, and we are displeasured to hear of the unpleasant service when trying to return. Kindly note the store manager has been notified, because customers are the life blood of this organisation and it is our daily mandate tender excellent service.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Refund and exchange policy is part of the service we render to our customers, and we are displeasured to hear of the unpleasant service when trying to return. Kindly note the store manager has been notified, because customers are the life blood of this organisation and it is our daily mandate tender excellent service.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Jun 2015, 12:48
Official
Hello Adlai,
We would like to apologise for the lapse in service. Refund and exchange policy is part of the service we render to our customers, and we are displeasured to hear of the unpleasant service when trying to return. Kindly note the store manager has been notified, because customers are the life blood of this organisation and it is our daily mandate tender excellent service.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Refund and exchange policy is part of the service we render to our customers, and we are displeasured to hear of the unpleasant service when trying to return. Kindly note the store manager has been notified, because customers are the life blood of this organisation and it is our daily mandate tender excellent service.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows; ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***