Edgars don't know what they are doing

I visited the edgars store in chats worth centre to apply for a new account I completed the online application with the consultant and never heard from them two weeks later I called into the store and enquired what was the outcome of the application and the consultant advised me that my application was declined due to poor credit record, I was angry as my credit score and record is excellent she furnished me with the head office contact number I called in and I was then told that my application was declined as they did not have time to confirm my employment. This is ridiculous I had my finance application for a **** vehicle approved in 10 mins yet edgars takes 3 weeks to approve a store card.They also don't give us feedback regarding our applications and relay wrong messages to us.As the consultant at the store confirmed my credit record was poor and the consultant at the accounts department confirmed that they did not confirm employment therefore application was declined.Edgars need to get their house in order, they are the worst clothing store I have ever dealt with!