Edgars doesn't want me to pay my account.

<p>I have been asking... no.. begging edgars to provide me statements for my account on a monthly basis.</p> <p>I have contacted the call center, I have gone into a branch and I have sent emails to their accounts department.</p> <p> </p> <p>The call center and branches keep assuring me that I "will get my statement at the end of the month". I have been an edgars account holder for almost 2 years now, and I have to date only received 1 (ONE) statement.</p> <p> </p> <p>I sent the aco****s department an email explaining that I cannot pay my account if I do not know what the outstanding balance on the account was.</p> <p>I received the following response from Ntando Nyawo:</p> <p>"In response to your email received, your statement has been requested and will be sent to you shortly. Please note that either you received your statement or not, if you have a balance on your account it your responsibility to pay your instalment.</p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details."</p> <p> </p> <p>Thank you Ntando for this totally UNHELPFUL email. So I rep**** to Ntando saying:</p> <p>"Hi Ntando,</p> <p>I think you are missing the issue, I cannot pay my account if I do not know what the outstanding balance of my account is.<br />I have requested on numerous occasions that edgards send me statements on a monthly basis, that way I can keep track of my account and what payments are due on my account.</p> <p>While I accept that the onus falls upon me to pay the account, I cannot pay the account if I do not know what my current outstanding balance is, therefor I will make no payments unless I know what my balance for the current month is."</p> <p> </p> <p>Then I receive a copy and paste answer from Nonhlanhla Kunene, which read:</p> <p>"In response to your email received, your statement has been requested and will be sent to you shortly. Please note that either you received your statement or not, if you have a balance on your account it your responsibility to pay your instalment.</p> <p>Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details."</p> <p> </p> <p>Thank you very much Nonhlanhla for your copy and paste answer.</p> <p> </p> <p>I want someone from Edgars to rectify this issue, all I want is a statement on a monthly basis that will tell me what I owe Edgars and what my payment due is. If this is something that Edgars cannot supply then HOW does Edgars expect me to make timous payments on my account?</p>