Edgars doesn't care!!!

I am at my wits end with Edgars I have gone from being angry and frustrated to now being disgusted not only with their unprofessional store manager at Thabong shopping centre but now also with Andre their Regional manager. From the 29 of January to date my daughter has been without a bag which I paid R200 for, the regional manager was supposed to get back to me last week already as he requested I return the bag to the store I have no word since, I'm sure I've spent R100 on airtime calling their call centre luckily there are tapes to prove it. Edcon keep your bag as you have been doing and please tell accounts I won't pay for a bag which is not in my possession. By the way I called Thabong to get feedback myself since n one bothered to inform and as predicted they are still quiet just showing me how insignificant I am to Edcon. THANK YOU it has not been pleasant but our relationship is over, I will my balance minus the bag and I'll never be caught at Edcon stores ever again.