AT
Andrew T

1 reviews | Active since Feb 2015

21 Sept 2015, 14:54

Edgars doesn't care

I was two days late with a monthly payment so Edgars listed me with Experian as a bad payer. Even though I have had the account for 30 years and my account was rectified after two days, they just automatically listed me without the courtesy of any notification. Needless to say I am closing my account. If that's how they treat customers who have had accounts in good standing for three decades and are then late on a payment (just two days) I really don't want to be associated with them. Oh, and when I spoke to one of their accounts department and threatened to close my account, the lady I spoke to was more than happy to do that. Seems it's easier than actually dealing with the complaint. I then spoke to a supervisor who was very snotty, started reeling off Edgars policy, and then unceremoniously cut me off when I complained about being treated like someone off the streets and not someone who had been a good customer for 30 years. If they want to verify any of this they can check their phone record. The call was recorded. Absolutely disgusting service from lazy and disinterested people who just don't care.

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Replies (1)
Edgars
Edgars's reply22 Sept 2015, 13:00
Official
Hello andrujaytimm,

Thank you for raising your concerns with us. Kindly note we have referred your account concerns to the accounts department manager to address. We apologise for the overall experience, but we assure you all concerns raised and clarity will be given to you shortly.

The reference number for your query is: ***/GO

For any further assistance, kindly contact the accounts department on ***.

Kind regards
Edcon customer experience
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