Edgars does not update on ITC

I do not understand why cant i get feedback or somebody to take responsibility for my enquiry with Edgars.<br> <br> I have made numerous visits to edgars stores, as well as making various calls to call centre but I haven't received any decent response<br> <br> On 17/12/2014 I paid my full balance on my Edgars account at Westgate Edgars store. Thereafter i contacted the call centre and informed them that i wished to have my account closed and Credit Bureaus to be updated.<br> <br> <br> According to ITC (Credit Bureaus) to date i still have an active account with Edgars that has a Balance of R855.23<br> <br> If you guys do Bureaus info update request on a monthly basis why is my balance details not updated<br> <br> For a big Financial Firm such as Edcon i would think Accuracy is crucial<br> <br> Please updated my account details on ITC<br> <br> Question? <br> Do i have to call you guys 25 times, visit your store 5 times, send various emails, complain on hello peter, before you close my account and do update on ITC<br>