NC
Neville C
1 reviews | Active since Mar 2009
02 Apr 2015, 11:30
Edgars does not do what they are supposed to
I wish to make a complaint again Edgars. Just a little while ago I was contacted by Edgars regarding some sort of VIP addition to my account. I was told that I would firstly receive information via the post informing me of the benefits etc of this. I have to date not received anything. However I have been charged for services already as I was informed that I owed money on my account. This is completely unacceptable as I never received the documentation that I was promised. I am very disappointed in the service I have received from Edgars.
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Edgars's replyOfficial
02 Apr 2015, 12:22Hello valadar,
Thank you for raising your apprehensions with us. Kindly note this matter has been referred to our club department for further assistance. We understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you with regards to the documents.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note this matter has been referred to our club department for further assistance. We understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you with regards to the documents.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Edgars's reply02 Apr 2015, 12:22
Official
Hello valadar,
Thank you for raising your apprehensions with us. Kindly note this matter has been referred to our club department for further assistance. We understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you with regards to the documents.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note this matter has been referred to our club department for further assistance. We understand the frustration and discomfort caused, but we assure you concrete feedback will be given to you with regards to the documents.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***