Edgars does NOT care about their customers, their service is pathetic

I have a refund outstanding since June from Edgars, NOBODY has contacted me or provided feedback and I call atleast 3 times a week.

The service is absolutely disgusting. Adele Olivier promised me on multiple occasions to tend to the request and provide me with Feedback (which I never received).

For starters - the order was missing items (which nobody communicated), thereafter I had to call Edgars to ask for a refund (it was not even initiated).

Since then it's been a back and forth of me continuously calling to BEG for MY OWN money.

I will never EVER support this business again, you would think that during COVID when the Edcon group is struggling they would ensure customer service is prioritised, and it's very disappointing to see that this is not the case.

Today I spent over three hours being bounced from pillar to post with the same stale feedback that I will receive an e-mail or a call (none which I have received thus far).

Edgars - do something about your terrible service, you would swear this business is operating out of someone's garage with the type of service your team offers.

I am absolutely DONE with the pathetic service.