CF
Carel F
1 reviews | Active since Nov 2010
19 Feb 2016, 20:28
Edgars ***** call centre agents
Sooo, someone calls me, ***. The person says he is not selling anything, but he is joining to the VIP program.<br> When I questioned him about costs, he put the phone down.<br> I would like you, as Edgars, to give me a courtesy call, to explain the behavior of your call center agents, plus that you would stop this practice.<br> Your agents are lying to existing clients.<br> Publicly it is know that Edgars is in financial turmoil, so this is your new tactic? <br> If you dont contact me, I will accept to you find this practice as normal, and I will make sure via social media that your already tarnished reputation gets wore..
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Replies (1)Edgars's replyOfficial
22 Feb 2016, 14:20Hello catjie,
Thank you for bringing this matter to our attention. Please be advised we are currently investigating on this matter and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Please be advised we are currently investigating on this matter and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
Edgars's reply22 Feb 2016, 14:20
Official
Hello catjie,
Thank you for bringing this matter to our attention. Please be advised we are currently investigating on this matter and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Please be advised we are currently investigating on this matter and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
