edgars do not have any service to customers

this will be my second hello peter complaint, the first one was 9 nov. i was a debt review customer who overpaid my account and now no one in Edgars want to take the responsibility to pay the money back. i first complaint 21 oct their reply was, we are working on it, and i was given document to supply. heard nothing then 9 nov i received and answer on hello peter page to say it was forwarded to the relevant department for processing. not a word from edgars since then. i phoned today only to be told no, they need a formal letter from me to ask for the money!!!!<br> i send them an e-mail with a word attachment and copied all the wording from the e-mails. i compiled all the documents and e-mails with all the edgars media department. i want my money paid back into my account before the close of business 25 November, otherwise i will contact the relevant media to try and solve my problem. previous ***/GO