Edgars dissapointed

I paid up my Edgars and I even have a positive credit amount, which means they must refund me. I try and call them (or RCS as it seems) and have now tried 2...each 10 minutes long calls. Second time I more than twice gave all my security credentials. I got my balance told to me. Then I try and ose my account and then suddenly their system needs to ask me even more security questions. I say we'll okay.. But then there are this and there is that problem. So now they tell me I must go to an Edgars store to close it.

The nearest store is 150km round trip. What do I have to do to get my money back from them and my account closed... Why can they not do it online as per their procedure explained in the internet?