mW
marlin W
1 reviews | Active since Mar 2009
21 Jan 2019, 17:28
EDGARS - DISPUTE CLUB MAGAZINES
I have an account wth Edgars I queried the not receipt of statements until i just gave up, but paid the account accordingly. during november i had time avaiable and visitedd one of the stores . I have spedn hours waiting for information on my account. Lo and behold my adress were wrong i was charged club fees and the list is endless. I raised a dispute with Edgars who inturn advise that I am liable for the Club fees and insurance fees . The more i explained in writing that the adress is incorrect and i had no view of what i was debited with they blutantly refuse to do the reversals of the fees etc. Surely they should have received these back as undelivered?
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Replies (5)mW
marlin W's updateReviewer Update
21 Jan 2019, 17:34ALSO NOTE THAT I DID NOT SIGN FOR CLUB MAGAZINES AND EVERYTIME WHEN I WENT TO THE STORE TO QUERY MY STATEMENT I WAS TOLD THAT THE POST OFFICE IS DELAYED . I ASKED FOR THE ADRESS AND THEY CONFIRMED THAT IT WAS THE ADDRESS THAT I PROVIDED THEM . IN THE MEANWHILE THEY POSTED THE STATEMENTS TO EBONYPARK INSTEAD OF EDENPARK.. REALLY NOW EDGARS IS TURNING A BLIND EYE ON THEIR INCOMPETENCY OF THEIR STAFF.
mW
marlin W's update21 Jan 2019, 17:34
Reviewer Update
ALSO NOTE THAT I DID NOT SIGN FOR CLUB MAGAZINES AND EVERYTIME WHEN I WENT TO THE STORE TO QUERY MY STATEMENT I WAS TOLD THAT THE POST OFFICE IS DELAYED . I ASKED FOR THE ADRESS AND THEY CONFIRMED THAT IT WAS THE ADDRESS THAT I PROVIDED THEM . IN THE MEANWHILE THEY POSTED THE STATEMENTS TO EBONYPARK INSTEAD OF EDENPARK.. REALLY NOW EDGARS IS TURNING A BLIND EYE ON THEIR INCOMPETENCY OF THEIR STAFF.
Edgars's replyOfficial
22 Jan 2019, 09:35Dear Marlin,
Thank you for making contact with us.
Please be advised as per our records the membership was cancelled in November 2018 as requested.
In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for making contact with us.
Please be advised as per our records the membership was cancelled in November 2018 as requested.
In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply22 Jan 2019, 09:35
Official
Dear Marlin,
Thank you for making contact with us.
Please be advised as per our records the membership was cancelled in November 2018 as requested.
In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for making contact with us.
Please be advised as per our records the membership was cancelled in November 2018 as requested.
In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
mW
marlin W's updateReviewer Update
05 Feb 2019, 09:08Good day your response "In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours." ... Still awaiting response , maybe you meant 48days not hours
mW
marlin W's update05 Feb 2019, 09:08
Reviewer Update
Good day your response "In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours." ... Still awaiting response , maybe you meant 48days not hours
mW
marlin W's updateReviewer Update
14 Feb 2019, 16:28still waiting on this no wonder the staff in the retails stores are so reluctant to assist, the learn it from their head office
mW
marlin W's update14 Feb 2019, 16:28
Reviewer Update
still waiting on this no wonder the staff in the retails stores are so reluctant to assist, the learn it from their head office
mW
marlin W's updateReviewer Update
19 Mar 2019, 12:15This was post on 5 Feb .Good day your response "In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours." ... Still awaiting response , maybe you meant 48days not hours. UNTIL NOW I AM STILL AWAITING RESPONSE AND I HAVE FOLLOWED UP WITH EMAILS STILL NO RESPONSE. KIDLY NOTE I WANT TO SETTLE MY ACCOUNT BUT WILL DO SO WHEN THE CLUB FEES ETC ARE REVERSED I HAVE NOT SIGNED UP FOR CLUB MAGAZINES .........NEVER RECEIVED POST FROM YOUR OFFICES DESPITE MY PLEA
mW
marlin W's update19 Mar 2019, 12:15
Reviewer Update
This was post on 5 Feb .Good day your response "In addition we have referred your complaint to our regional credit office team to address and resolve your concerns within the next 48 hours." ... Still awaiting response , maybe you meant 48days not hours. UNTIL NOW I AM STILL AWAITING RESPONSE AND I HAVE FOLLOWED UP WITH EMAILS STILL NO RESPONSE. KIDLY NOTE I WANT TO SETTLE MY ACCOUNT BUT WILL DO SO WHEN THE CLUB FEES ETC ARE REVERSED I HAVE NOT SIGNED UP FOR CLUB MAGAZINES .........NEVER RECEIVED POST FROM YOUR OFFICES DESPITE MY PLEA