SS
Shedrick S

1 reviews | Active since Jan 2018

16 Jan 2018, 11:01

Edgars disgusting ****** of the century

I utterly disgusted at the way Edgars are busy *****ing money from their customers, I have been a loyal customer for as long as I can remember and yet again Edgars is *****ing my money. Edgars have been charging me for mobile content since 2015 at a cost of R24.99 I paid my account up and received a statement this month for an outstanding amount for mobile content. I have never ever engaged with Edgars mobile, yet they bill me monthly for content charges. I WANT TO HIGHLIGHT TO ALL EDGARS ACCOUNT HOLDERS TO SCRUTINIZE THEIR STATEMENT FOR MOBILE CONTENT CHARGES, as I am certain I am not the only one they are ********. Edgars have been *******ly charging us club fee's of which they haven't reimbursed us and this mobile content charges. They owe me a total of R920 and since 2015 so guys please check your statements. I will be taking this up with the CONSUMER CREDIT ACT & NATIONAL CREDIT TRIBUNAL as they can't be allowed to get away with this. I work for MTN for 11 years and we are provided with phones, data and voice monthly. Why on earth is there any reason for Edgars to charge me for content? I have never ever engaged with their mobile counter, so they need to explain this behaviour..... I went to Clearwater Mall and spoke to Kgotso a manager and he advised me to speak to their mobile services which was not available, he took my number and I am still awaiting a call from an Edgars representative.

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Replies (2)
Edgars
Edgars's reply17 Jan 2018, 15:50
Official

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the mobile content fee .We will escalate to our third parties for urgent assistance and they will be in contact with you to resolve this billing query .Thank you for your valued custom.***/GO

Kind regards

The Edcon Customer Experience Team

SS
Shedrick S's update23 Jan 2018, 12:29
Reviewer Update
I am still awaiting a call and an explanation from Edgars as to why they have billed me this mobile content fee and my refund from 2015. I have called your RMCS contact centre and have been holding on for an hour. Your service is Terrible, I am completely shocked at Edgars.