Edgars Disappoints Again...

I've recently made an online purchase again on Edgars after being lured by a voucher which was too hard to resist and seemed too good to be true. I've now learnt that it was too good to be true. Instead of saving, I've now wasted more time and money trying to resolve issues and get my own money back from Edgars. Edgars cancelled my online order without even informing me until I contacted them to find out why my order was delayed - the reason for cancelling my order being a system error with the voucher on their side. In that time, I could have purchased the items from another store where I would have received the same items at a discounted price, if only I had been informed earlier. After I complained about the inconvenience caused and asking them to show some good customer service by honouring my order, they then promised that they would send me a replacement voucher of R200 - a voucher which I am still waiting for since they seem to have conveniently forgotten about it. R200 does not compensate for the amount of time and money I have wasted on the multiple phone calls I have made to the inefficient call centre, the time I have taken off from work to get stamped bank statements proving that Edgars received my money and the interest I will eventually have to pay on my credit card since Edgars takes months to resolve issues and refund people their money.

Unfortunately, this is not my first terrible experience with buying from their online store and I should have learnt a lesson from the first experience. They took a few months to resolve the last issue and I even stopped purchasing from Edgars until they sent me some vouchers trying to tempt me back to their stores. 50% off everything was just too hard too resist.... Fool me once, shame on you. Fool me twice, shame on me. Well, lesson learnt and truly this time - I will never buy from Edgars again and I will do my best to stop others from making the same mistake I have made. I have even stopped a few people recently from making purchases from Edgars and advised them to purchase elsewhere . I will continue to do so, as it seems that Edgars never learns from their mistakes and still has the same poor customer that it never seems to improve on. When they do actually make a delivery, its usually after a few weeks - definitely not 3-5 working days as stated on their website. My advice to everyone is that if you want to purchase make up or clothing online, please choose any store but Edgars. I've had much better experience with buying makeup from online stores like Foschini and Clinique, who both delivered my orders in less than 48 hours with no hassles, even though I don't live in a major city centre. Edgars seems to be seriously lacking when it comes to its online delivery and customer services (in-store as well) and if you want to avoid any hassles, AVOID BUYING FROM EDGARS, unless you are willing to wait months to resolve any issues which may and most probably will arise. Edgars, I hope you are happy losing more customers. If it means me having to cancel my account, then so be it.