HK
Hayley K
1 reviews | Active since Aug 2016
22 Sept 2016, 13:38
Edgars Dental Plan
<p>What a terrible situation! My account is being billed every month but i dont have the benefits. During April 2016 i was sold this product telephonically, however, i never received any correnspondance despite phoning & requesting twice. To top it all, i have written a letter to the Compliance Officer on 11 aug 2016 and to date they also never bothered to reply! This is my last resort before turning to the Ombudsman for assistance. i had to pay my own dental account two weeks ago because i dont know what is covered or how to claim.</p>
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Edgars's replyOfficial
23 Sept 2016, 09:23Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the dental plan documentation.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply23 Sept 2016, 09:23
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the dental plan documentation.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,