MR
Makgotso R
1 reviews | Active since Jan 2019
11 Nov 2021, 16:06
Edgars de*****ing its clients
Edgars store has been debiting my account for a subscription fee for Vodacom airtime that i never received or gave concern to begin with for the subscription to be added to my account. i don't want to begin about the poor service i received when i called their call center to query the subscription i never authorized. I called 3 times and they kept transferring my call to a line that is not working without explaining anything to me of even letting me know that i was going to be transferred. What Edgards is doing with my account is *****, how can i pay for something i never authorized. I am still waiting for someone to give me a call and refund me my money back so that i can close the account.
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Makgotso R's updateReviewer Update
12 Nov 2021, 18:30Today I received below sms's from Edgars but not a single call or email to explain themselves. I need to the money that was added to my statement to be reversed so that I can settle the Acc and close it but no one is getting back to me as promised. I'm really appalled with the service I'm getting from them.
Dear Customer. Your subscription has been cancelled. Ref #:EDCP-***. Thank you.
Hello MAKGATSO BRIDGETTE RAMETSI, your Airtime policy EDC*** has been cancelled with effect from 12/11/2021. For queries, call IUA on +***. T&Cs & std rates apply. Hollard Auth FSP
Dear Customer. Your subscription has been cancelled. Ref #:EDCP-***. Thank you.
Hello MAKGATSO BRIDGETTE RAMETSI, your Airtime policy EDC*** has been cancelled with effect from 12/11/2021. For queries, call IUA on +***. T&Cs & std rates apply. Hollard Auth FSP
MR
Makgotso R's update12 Nov 2021, 18:30
Reviewer Update
Today I received below sms's from Edgars but not a single call or email to explain themselves. I need to the money that was added to my statement to be reversed so that I can settle the Acc and close it but no one is getting back to me as promised. I'm really appalled with the service I'm getting from them.
Dear Customer. Your subscription has been cancelled. Ref #:EDCP-***. Thank you.
Hello MAKGATSO BRIDGETTE RAMETSI, your Airtime policy EDC*** has been cancelled with effect from 12/11/2021. For queries, call IUA on +***. T&Cs & std rates apply. Hollard Auth FSP
Dear Customer. Your subscription has been cancelled. Ref #:EDCP-***. Thank you.
Hello MAKGATSO BRIDGETTE RAMETSI, your Airtime policy EDC*** has been cancelled with effect from 12/11/2021. For queries, call IUA on +***. T&Cs & std rates apply. Hollard Auth FSP