Edgar's de*****ing account holders

Edgars is de*****ing clients. They create VIP club memberships and start billing clients on accounts. They billed me and when I tried to get hold of them to request them to credit my account they kept sending me from pilar to post. I went to the store and the store consultant was very honest that this problem was being experienced by many consumers and no one had received assistance so I should pay as they had already reflected a negative on my credit record for missing the payment of these made up fees. I tried to call from the store and when they realised we were calling about the **** charges they just hung up. I tried to call more than 3 times and each time this happened, it also happened to the consultant who was trying to assist me. I ended up paying because it was affecting my credit negatively but I want my money back and a letter from Edgar's indicating that I did not miss any payment.