Edgar's De*****ed Me!

I made a claim on my Edgar's Cellphone insurance last year, the claim was approved but I've been waiting for my cellphone to be delivered since last year.

Tonight around 6:30pm a call centre agent called me to discuss my claim, she told me I'm under insured for my device (and needed to pay more) yet I was over charged by the insurance as they've been deducting for 2 devices, 1 of which I claimed for about two years ago. So for two years I've been paying insurance for a device that was replaced and should've been removed. I feel so disappointed and cheated, this is nothing but *****!