Edgars defintely edCON - CONS you out of doing what their work !

I've had an ongoing problem with Edgars Financial Services since settling my account in February 2018 - directly with Edgars after receiving a settlement figure from THEIR appointed collecting agency VVM. I phone and email VVM every 2nd day and have spoken to Edgars and emailed since then an equal amount of times. With no result - no paid up letter, no updating of the payment on ITC - absolutely nothing. The blame gets shifted between Edgars and VVM all the time, VVM stating categorically that Edcon is dragging their feet in doing the adjustments on the account - in their books it's all settled and file closed already. Edgars pretends that every time i phone it's the first time they hear of it and i get a generic response of it being esculated. I resorted to Hellopeter two weeks in the hope that someone more capable will assist me in this where obviously no-one is doing their job - and to say i was shocked by the response i received on here is an understatement - again Edgars didn't make an effort to resolve it or read my query just sent me back to VVM. It's my understanding that the employees who manage the Hellopeter complaints should be a bit more compitent in doing their work and actually address the issue ? Aren't we all suppose to do the jobs that we are paid for ? And i as the consumer that has settled an old debt also have rights, that have now been violated.