Edgars - defective product Non-conforming

<p>Consumer care</p> <p>1st Complaint:</p> <p>Please be informed that we purchased a tracksuit pants and jacket at the Edgars Mall of the south on the 13-05-2017.</p> <p>The product does not conform to quality standards. The inner fabric of the jacket is fraying excessive material/fluff onto my t-shirt.</p> <p>The jacket was removed and all the excessive fluff was evident on my t-shirt which has been ruined and caused an embarrassment while in gym.</p> <p>I take pride in what I wear and this type of deficiency is totally unacceptable , especially when I paid R413.00 for it.</p> <p>I would like a full refund and not a credit into my account. Please provide the corrective action that will be taken relating to my damaged T-Shirt?</p> <p> </p> <p>2nd Complaint:</p> <p>The second complaint that I have is on the MAC Eye Liner that was purchased in April 2017. The product is not providing a consistent flow of liquid when app****.</p> <p>It has only been used twice and this product does not comply to quality standards.</p> <p>The previous MAC purchased was used on numerous occasions and was surely value for money.</p> <p>Please arrange for this defective product to be collected and provide a replacement product.</p> <p>I have misplaced the receipt for this purchase but I’m certain you can obtain the information from my account number.</p> <p> </p> <p>I have emailed Edgars on three occassions and received no feedbac**** </p>