1 reviews | Active since Sept 2013
Edgars deducting VIP Membership Fee *******ly
Edgars is *******ly deducting an amount of R60.00 for a VIP Membership Fee without my consent. I noticed this when I was reconciling my statements in December 2015. These deductions have been going through since September 2015. I visited their Northgate branch on the 19 December 2015 and reported the matter and was asked to report it through their call centre. I did so and was promised that the deductions will stop and the money will be credited to my account. Unfortunately, all those promises were false as the January 2016 statement still reflects the R60.00 for the VIP Membership Fee. I would like Edgars to cancel the VIP Membership Fee from my account and credit all those fees from September 2015 to my account.
Thank you for raising your apprehensions with us. Please be advised Club VIP is cancelled and the amount debited has been credited into your account. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised Club VIP is cancelled and the amount debited has been credited into your account. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***