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kaveer B

1 reviews | Active since Mar 2012

17 Apr 2017, 15:53

Edgars declined new account stuff not interested

<p>On 12 April 2017 I called edgars new account department,they informed me to apply on online or at store,I decided to apply online Edgars website.after up loading documents bank statements. I never got any call after two days.this my first account.I do not own credit cards,store cards,furniture accounts non of that,I never had credit in my life, I do not owe any one money.I called the call center they said they can not check go to the store, so I went they checked it says declined I do not meet criteria, this is very up setting especially I do not own credit to my name I want Edgars to rectify and prove that I am not worthy of owning store card, </p>

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Replies (1)
Edgars
Edgars's reply18 Apr 2017, 13:26
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the below reference number for your post ***/GO.

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards,

Customer Experience Team

Call Centre: ***.