Edgars debt has prescribed

Hello Peter. I recently phoned Edgars debt collectors and wanted more information about prescribed debt.

I'm aware of the prescribed debt laws in south Africa. Even though i mentioned that after three years the alleged debt has prescribed and that it was against the law to still ask me for money the woman I spoke to just said that it was my fault and that she could not do enything about it.

So basically my question is if it's against the law for them to still request money after it's prescribed what can I do to get them to clear my name with the credit provider.

Also when I opened my account I took a sort of contingency plan. A retrenchment plan just as a safety measure and the person who assisted me assured me that it was active immediately.

I then unfortunately got retrenched and I took all the necessary paperwork to proof it.

When I got there with the required paperwork requested by them they said that I didn't have the account for a long enough period for the retrenchment plan to be able to come in place.

Now 4 years later the alleged debt has prescribed but they still request that I pay the prescribed debt is this legal?

I've been trying to solve this problem for a long time and there is just no support from Edgars at all. It just seems like no one can give me a straight answer.

I phoned all possible numbers and the specific one was ********** 062 AND ********** 447 and when I eventually got to the point where I asked the one operator to email proof of my original contract, proof of the date of default hand over amount and voice records or proof whatsoever she said that she can't help me because she was not authorized and would make a note.

Also if possible advice on how to get this resolved and or a number of someone with authority to assist me. I don't want to phone another call senter where they just send you round and round because no one supposedly has the authority to help me.