mJ
michelle J
1 reviews | Active since Mar 2013
28 May 2015, 08:03
EDGARS DEBIT YOUR ACCOUNT WITHOUT YOUR PERMISSION
My Edgars account has been dormant for over 2 years, I received an SMS stating I owe them money - \ a gentle Reminder". I found this rather strange as I have not used my account in years. When I looked at what was owing I noticed they had decided to charge me \""VIP membership fees\"" and \""account protection\"" fees.<br> <br> I did not sign up for any of these. I raised a query via mail 3 days ago but have received no feedback apart from an automated response stating they will provide feedback in 48 hours . Guess they are working on different clocks to the rest of the planet.<br> <br> Surely this is ***** ? how do you add charges onto dormant accounts? It does beg the question "
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Edgars's replyOfficial
29 May 2015, 11:24Hello mjanke,
Our attempt to contact you at 10:59 AM was unsuccessful.
Kindly note the financial services enrolled on your account were cancelled and the amount debited was reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 10:59 AM was unsuccessful.
Kindly note the financial services enrolled on your account were cancelled and the amount debited was reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply29 May 2015, 11:24
Official
Hello mjanke,
Our attempt to contact you at 10:59 AM was unsuccessful.
Kindly note the financial services enrolled on your account were cancelled and the amount debited was reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 10:59 AM was unsuccessful.
Kindly note the financial services enrolled on your account were cancelled and the amount debited was reversed. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***