Edgars debit my account ******** {very poor service]

<p> </p> <p>I am ****ed off about the poor service I am receiving from Edgars. Around the 15th of May 2016 I have lodged a complain about ******** deductions on my account for Good Taste Travel, this was done through hellopeter. on the 19th May I received feedback from Joyce Letlape from Edcon Indusrty Solution and Services promising me that i should check my next statement which was the statement for June, all the transactions will be reversed, but even today the complain is not yet resolved. I have tried several times to follow up with Joyce but nothing good is coming out, she does not even respond to my e-mails anymore. two weeks back I even went to the branch here at Evaton Beverly hilly to follow up- and i was promised within 10 working days this should be sorted , but even today nothing happened. This is an ******** debiting of my account for a product that I never agreed to and what suprises me is how does Edgars allow something like this to happen to their clients. I guess if this is not sorted I will have to the National Credit Act, and also go to the Press so that people can be aware about what Edcon is doing about their clients's accounts. I totally does not understand how can a simple complain can take more than 2 months to be resolved. I even have the complain ref number ********** 222 /GO</p> <p> </p>