JW
Jurie W
1 reviews | Active since Apr 2019
08 Apr 2019, 08:33
Edgars data ****
A mobile data service was added to my account without me asking for it. Edgars call Centre told me they are aware of the **** and a department was set up to deal with it. I followed up on this with no success.
Then I received the following message : Dear Customer
With regards to your recent Airtime enquiry with EDCON, kindly note your query has been processed. As per our records the customer took up the product .Refund has been declined. Regards Edgar's / Jet Customer Service
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Replies (1)
Edgars's replyOfficial
08 Apr 2019, 11:27Dear Jurie
Thank you once again for making contact with us regarding the airtime subscription.
Kindly note that we will follow up with our third parties regarding the refund and final feedback will be provided to you .
We apologise for the inconvenience caused .
Your ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you once again for making contact with us regarding the airtime subscription.
Kindly note that we will follow up with our third parties regarding the refund and final feedback will be provided to you .
We apologise for the inconvenience caused .
Your ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply08 Apr 2019, 11:27
Official
Dear Jurie
Thank you once again for making contact with us regarding the airtime subscription.
Kindly note that we will follow up with our third parties regarding the refund and final feedback will be provided to you .
We apologise for the inconvenience caused .
Your ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you once again for making contact with us regarding the airtime subscription.
Kindly note that we will follow up with our third parties regarding the refund and final feedback will be provided to you .
We apologise for the inconvenience caused .
Your ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,