EDGARS CUSTOMERS: VERY IMPORTANT!!! PLEASE READ!!!! THIS COULD SAVE YOU A WHOLE LOT OF TROUBLE!!!

Please read all of this right unto the end, because if Edgars is handling my case in such a despicable fashion, chances are that they're handling your case in the same manner:

Edgars are cold hearted theives 04/09/2018 (date of posting) I closed my Edgars account in 2017! for over a year I received no response whatsoever from Edgars: not my edgars statements, not a sms and not an Email. After not receiving any correspondence for over a year I saw no point in keeping the receipts (my biggest mistake), after all the account was closed and I was no longer a customer of Edgars. A further 5-6 months passed and I still received no correspondence. Suddenly on the 7 august 2018, I receive an sms asking me to "pay my account". After phoning customer care and getting nowhere, I went to Edgars at Liberty Midlands Mall in Pietermaritzburg. The manageress who viewed my account agreed that it looked strange. My account showed that I have a balance of R1296.00, my last payment was in February 2017 and my last purchase was in March 2017. Even though according to them I have this balance, my installment from April 2017 to June 2018 was R0.00. The manageress phoned Edgars customer care on my behalf and pointed out discrepancies on my account and customer care couldn't explain it. They promised to get back to me. After that I received two more sms', one threatening further action if payment is not made ( I have still not received my statement saying the amount due, but I receive an sms saying that I am overdue). Sometime later I receive a call from customer care with feedback repeating what is already known " that I have a balance of R1296.00, my last payment was in February 2017 and my last purchase was in March 2017". This is what was supposed to be investigated! I am aware that I have a balance, what I want to know is, why is my account in the state it is after I closed it?? I received an Email on the 02 September 2018 saying that I have to pay the account. Please help me from these *******s. This is Edgars way of *****ing .

Official business reply Thank you for taking the time in addressing your account concerns with us. Kindly be advised we have escalated your complaint to our Regional Credit Office for intervention and feedback will be provided to you shortly. We would like to apologize for all inconveniences caused. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team

Edgars are cold hearted ******* part2 07/09/2018(date of posting

ref no: ********** 1448/GO I received a call from Edgars on the 05/09/2018: they assured me that they have been looking into my account,which is good because I spoke to quite a few idiots who did nothing. The very "bright" people at Edgars told me that my account was closed but the balance was not settled. I asked the consultant "how is that even possible?" Edgars is way too greedy to let that happen!!!!!!! The consultant didn't have an answer for me, but she was kind enough to let me know that "even after the investigation was over, I would still be liable for that amount." That doesn't even make sense! I explained to the consultant "that I am not stupid, and that for me to be under the impression that the account was closed I must have paid my account off. she agreed! I then asked her "if she thought that it was fair to ask me to pay an amount that I have already paid?" She didn't have an answer for me; she then put me on hold...and I stayed on hold until the call cut. Then a lady by the name of Roberta Henry ********** sent me an Email saying that my balance was not settled. I think that Edgars made a mistake, I think that Edgars know they made a mistake; but they're trying to make me pay for their mistake. In 2017 I closed my account because Edgars was going to be charging their customers an additional service fee and I didn't want to pay for that; but Edgars has to get your money in one way or the other: I closed my account but Edgars still tracked me down to harass me for money. If you read many of the other complaints, it would seem that Edgars is running quite a big Racket. According to the dictionary "A Racket" is a planned or organized ******** act, usually in which the ******** act is a form of business or a way to earn ******* or ******ed money regularly or briefly but repeatedly. YIP...sounds like Edgars to me

10/09/2018 will be 1 month of this madness. 7 Sep 2018, 10:46 10 days ago Lmurugan1976: 07/09/2018 I received yet another sms from Edgars threatening further action. The sms reads: "Please make an immediate payment on your Edgars account to prevent further action being taken. Alternatively please contact us on ***." I have called that number many times, and from much experience, I can honestly say that it is hopeless!!! There is an investigation going on yet Edgars hasn,t had the decency to hold off on their sms'. I think that this investigation is a way to "buy time", hoping that I get tired and pay. I have not yet even received one statement but I have receive FOUR sms'. Is this the way Edgars conducts their business? despicable!!!

Official business reply Thank you for taking the time in addressing your account corners with us. Please[BP1] be advised we have referred your complaint to our Regional Credit Office. Your complaint is currently being investigated. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team

Edgars are cold hearted ******* part 3: The die hard cold hearted merciless 08/09/2018(date of posting)

For the Umpteenth time I have received the same response from Edgars: Thank you for taking the time in addressing your account concerns with us. Please be advised we have referred your complaint to our Regional Credit Office. Your complaint is currently being investigated. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team Here's the thing: from the time I brought the problem to Edgars attention the matter is always being escalated and it's always under investigation...yet the problem doesn't get solved! Which idiot company closes an unsettled account? I was not paying the account because I was under the impression that the account was closed. This is the impression one gets when he walks into an Edgars store, and asks for his account to be closed; and then they hand him the Phone and the guy on the other end ends the conversation with the statement "Sir, your account is closed! Now the reason Edgars takes their time to investigate is because they are hoping that I get tired and pay. this is also the reason they keep sending me Threatening sms' of them taking further Action: They are blatantly trying to ****** money from me. I closed the account because of the service fee they were going to charge and now they trying to get that money in another way. Edgars are ********* in the biggest way.

If anyone reads this, please do yourselves a favor and keep your stress free life by not opening an Edgars account. When they want you as a customer they will tell you everything you want to hear, but when things go wrong they're more lost than anyone else. If you're an Edgars customer do yourselves a favor and close the account before they mess it up. Remember to ask for some form of documentation to prove that your account is closed or they may send you an sms after a year or two stating that you should pay your "unsettled balance" to your "closed" account to maintain a good payment record.

Exodus 20:15 15 “You shall not *****." 8 Sep 2018, 22:12 9 days ago Lmurugan1976: By the way; please try not to flatter yourselves, I only rated Edgars one star because ZERO was not an option. Official business reply Thank you for making contact with us. Please be advised your query is referred to our regional credit office senior management team to resolve urgently. Please find below reference number for this query: ********** 0873/GO Kind Regards Edgars Customer Relations Team

Edgars are cold hearted ******* part4 12/09/2018( date of posting)

When a customer is a day late with his/her payment, Edgars is too quick to send sms' to warn the customer that his/her money is overdue. When Edgars is in error it gets "referred to" and "escalated" over and over again for months. Dear Edgars, Please stop *****ing and giving your customers the "runaround" in order to obtain and maintain good consumer relations. Failure to do so will leave y'all looking like idiots. All these people cant be wrong. Stop *****ing because people work hard for their money!

Maybe if y'all pay all of your staff better, they would take there jobs more seriously and maybe they would even be able to trace their mistakes. They obviously can't seem to do that at this moment reference no: ********** 0873/GO. I will keep posting reviews until my problem is resolved. my reviews are: 1. edgars are cold hearted *******, 2.Edgars are cold hearted ******* part 2 3. edgars are cold hearted ******* part3: the die hard, cold hearted and merciless Dear Edgars please feel free to resolve my issue. Had it not been for this site y'all would have continued to harass to pay for a mistake y'all made.

Official business reply Thank you for addressing your account related concerns with. Please be advised we have referred your complaint our Regional Credit Office for investigation and feedback will be provided to you. We would like to apologize for all the inconveniences caused. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team

Edgars are cold hearted *******: part 5 15/09/2018 14/09/2018 @ 17:10 I receive a call from Edgars: the consultant that "she is calling because they're are looking into my case". She then cleverly chose her words and said "Mr Murugan, are you confirming that you closed your account with an unsettled balance." I told her that "I am confirming no such thing, and that there was no unsettled balance." I then told her that I am confirming that I settled my balance and closed my account!" I asked her " who would allow me to close my account with an unsettled balance?" As usual there was no answer to that question. She then asked me "if I had a receipt to prove that my balance was settled." I explained to her that "after receiving no correspondence for over a year, I felt that there was no need to hold on to my receipts, because I had paid up and closed the account." She never told me anything new, just the same old nonsense. She asked me to be patient because the matter was being looked into. I agreed, but something didn't feel right because I confirmed the above 5-6 times before posting on Hello Peter, and I confirmed the same thing on my first post to Hello Peter. I felt that the call I received from Edgars was to trick me into saying that there was an unpaid balance.... but I intended on keeping my promise.

....Then today 15/09/2018 I receive yet another sms stating " immediate payment is due on your over due Edgars account. Your payment information has been placed on record at the credit bureax. contact us on ********** 447." Now they expect grace, but are not willing to give grace. If as they say, my case is being truthfully investigated, shouldn't they have atleast stopped the harassing sms'. I dont think they're investigating anything! I believe that they're are just buying time to figure out how to make me pay. From the time I lodged the query, the investigation never ever ended up their mistake! Even though they can't explain why my account was closed if it had a balance, and why I received no correspondence from them in over a year, and why my Hospital Cash back plan was cancelled if I still supposedly had an Edgars account. It was cancelled because Edgars would'nt allow me to close my account and keep the Hospital cash back plan. If I didn't close my account and received no correspondence for more that two months, I would have queried that because that Hospital Cash Back Plan was of more value to me than my Edgars account.

People please be aware of Edgars! they are ******* of the highest degree. They phoned me to trick me into saying that "I had an unsettled balance" Thank GOD that I was suspicious of that call!!! People please be aware of those phone calls from Edgars. Calls are recorded for safety purposes.... but it's not our safety they care about!!!! They ask you questions in a very clever way to trap you into saying what they want you to say, so that they can make you pay for their idiotic errors.

They can send my payment info to the credit bureax if they want, if the the credit bureax is smart enough, they will see that all my payments are made well ahead of time; then they have to ask themselves the question "What went wrong with the Edgars account and like all these people on Hello Peter, they will learn that Edgars are a brazen bunch of Racketeers. Ref no: ********** 1448/GO Ref no: ********** 0873/GO

I will keep on posting every time I hear something to keep people aware. PLEASE CLOSE YOUR EDGARS ACCOUNT TO AVOID PROBLEMS LIKE MINE. Remember to ask for your receipts to prove that the account is closed.Photo copy the Receipt because EDGARS RECEIPTS FADE QUICKLY! and then keep the receipts for the rest of your life because Edgars will return and say that the account was not paid. Official business reply Thank you for addressing your account related concerns with. Please be advised we have referred your complaint our Regional Credit Office for investigation and feedback will be provided to you. We would like to apologize for all the inconveniences caused. Reference number: ********** 1448/GO Kind Regards, The Customer Experience Team

...I have since received no feedback from them accept for "the matter is under investigation." I would not be surprised if the recording of the call I received on the 05/09/2018 from an Edgars consultant Promise Inkabimbe (Ref no: ********** 1448/GO) stating that "my account was closed" mysteriously vanishes. During the same call she also stated that "my account was closed with an unsettled balance." How is this possible? it is not!!! Yet Edgars still pesters me to pay an account knowing: 1. if the account was closed by them; chances are the Balance was settled 2. if by their own records they see that from April 2017 to July 2018 ( 15 months) my installment was R0.00, chances are that balance was settled. 3.If I had been ok with not receiving any correspondence from Edgars, it was because I paid and closed my account along with my Hollard Hospital Cash Back Plan. With all of this Edgars refuses to accept that the error is on their side (probably from workers that take their jobs as jokes, because they get paid like jokes). They phone and confirm the same thing over and over and over and over again.... but don't think for a moment that they're calling to help me! they are calling to trick me into saying that "I never settled my balance." This is something that I cannot say because it would be lie. I DID SETTLE MY BALANCE AND CLOSE MY ACCOUNT. If you examine a review from Susan B. on the 21/08/2018 entitled ACCOUNT CLOSURE you will find that she closed her account and wanted statements to verify that the account is closed (very wise lady), but Edgars was taking their own time delivering those documents to her. Edgars will do all the wrong things but when it is time to own responsibility, they pass the buck onto the customer. If you have a query with Edgars be careful of what you say on their calls because they carefully word their questions in order to trap you into paying for their mistakes. Calls are definitely recorded for safety, sadly, it is not your safety or for financial situation that they care about.