EDGARS CUSTOMERS AND CUSTOMER WANNABEES, PLEASE READ THIS POST.

In 2017 Edgars informed me that they were going to charge a service fee, so I closed my account. For over a year I received no correspondence from Edgars! Then on the 07 August 2018, I received a sms stating that payment is due on my Edgars account. I went into their branch at Liberty Midlands Mall and queried this sms…. The Nightmare began!!! I was told that their records show that my account was closed without settling the balance. I had no proof to say otherwise, because after a year of no correspondence from them, I threw my slip away! Even though it is impossible to close an account with an unsettled balance, and even though an “unsettled balance” on a “closed account” made Edgars look stupid, they insisted that I pay. I asked for the matter to be investigated further because I knew for a fact that the account was paid up and closed! With the exception of the floor staff, everyone from customer care, to the Edcon accounts department are ridiculously confused. Every time I’d phone, the consultant would tell me that the matter is being escalated; yet every time I called to query the progress, I had to start from scratch. Every consultant would say the same thing “our records show that your last payment date was on the25/02/2017 and your last purchase date was on the 05/03/2017 and your account was closed 25/3/2017…. I knew that before I phoned them because I went into the store and that is what I was told! What I wanted to know from them was: how my closed account got a balance? And that is what no one in Edgars accounts or customer care could explain! After a month of querying and following up; that is all they could tell me: “our records show that your last payment date was on the25/02/2017 and your last purchase date was on the 05/03/2017 and your account was closed 25/3/2017. Edgars began harassing me to make payment even though my account stated that it was closed. They even went as far as to phone me and try to trick me into saying that I knew there was an unsettled balance. Calls are recorded for safety, but it is not your safety that they care about. They sent Emails threatening further action if payment was not made. I received Emails from Roberta Henry, Nana Mbanda and Faiza Patel Harassing me to pay my “closed account”. None of the above people took the time to investigate the matter, yet they were ok with me paying money I didn’t owe. I would have to take off from work to go into the store, and I would have to use my Petrol to travel there, and my Airtime to call them… as well as my money to pay for Parking. Every time I’d go into the store, there was someone having a problem similar to mine or worse, but never smaller! Many of them were Pensioners or people that lived far out, but Edgars showed no mercy. After receiving many telephone numbers that were never answered and after receiving reference number after reference number: 1. ********** 04107/GO 2. ********** 0873/GO 3. ********** 1448/GO 4. E ********** 49 ( consultant Precious Shelembe) I took a shot in the dark and went to the bank and asked for a Statement for March and April 2017 hoping that I used my card to pay( I usually paid cash)… and by the grace of GOD…there it was…. proof that I had paid! …Here’s the scary part: 1. EDGARS STILL COULDN’T TRACK THE PAYMENT!!!! 2. THEY COULDN’T EXPLAIN WHAT HAPPENED TO THAT MONEY!!!......AND THE NOTE STATING THAT “MY ACCOUNT WAS CLOSED” HAD BEEN REMOVED.

They were happy to make me pay!

Thank GOD that I now had evidence to prove what I had been saying all along. They had no choice but to: 1.REFUND THE MONEY THAT I PAID IN 2017 2. PAY IT BACK INTO MY ACCOUNT (WHICH SHOULD HAVE BEEN DONE IN 2017) 3. REVERSE ALL INTEREST CHARGES …………AND FINALLY CLOSE THE ACCOUNT ….Once again I was handed the Phone and told that my account was closed. I received no compensation for my time, petrol or airtime……NOT EVEN AN APOLOGY!!!

My account was closed on 07/11/2018 I asked for a reference number and for a letter stating that my account was closed, so that I would have proof of payment . I was told that the letter would arrive within 7-21 days (reference no: ********** 201/GO) ……. It was 2 months on the 7/1/2019 and as expected the LETTER HAS NOT YET ARRIVED. My address has not changed; so what’s the delay? Edgars will handle everything haphazardly, and then they will claim that no payment was made and think nothing of harassing you. How many others is this happening to? How many pensioners? How many single mothers? How many people are stressing over money they have already paid? To this day Edgars can’t explain what happened to that money. PLEASE CLOSE YOUR EDGARS ACCOUNT BEFORE YOU BECOME A VICTIM!!! IF YOU’RE THINKING ABOUT OPENING AN EDGARS ACCOUNT; DON’T!!!