Edgars customer service sucks big time

I purchased a Jeep t-shirt from the Menlyn branch only to discover that when I wanted to wrap it (its a Christmas gift which I now cannot give!!) it had a big tear at the bottom. So I thought, i'll just pop into the Kolonnade branch as I live nearby and will just swop it, simple right? Wrong!!!! I was treated like a ****** ******** as if I were the one who damaged the thing and to be told that I had to go back to the Menlyn branch to exchange it, utter nonsense. So I phoned the Menlyn branch and spoke to a very helpful manager called Anzani who made arrangements for me to get it exchanged at the Kolonade branch, but oh, it doesn't stop there, when I went back, yet again, the size I needed was no longer there. So again I get told to go back to the Menlyn branch as they had the size I need. This is utter nonsense and totally unacceptable, first I get treated like a piece of ******* then I am inconvenienced this way - NOT ACCEPTABLE!!! Worst of all is the fact I cannot give that gift to the person I bought it for, I am ENRAGED!!! <br> I am disgusted at this level of service and it has to be brought to the attention of the highest order in the Edcon group.