Edgars Customer Service Sucks

I am appaled by the customer service i received from Edgars after more than 15 years of being a loyal customer. I was traumatically ****** and had to cancel my cards. With all the other cards I have the process was very easy and friendly. However to cancel a ****** card with Edgars was an ordeal. I was treated like a ********, and the customer service I received from Mandla Dube was unsatisfactory. I was transfered from department to department and eventually got to Mandla Dube who still had to get a supervisor to approve the cancellation and that kept me waiting, wasting my time and money. Its bad enough having to cancel and replace cards, but to be bombarded by various security questions simply to cancel or block a ****** card is ridiculous. Makes one wonder why being a loyal customer for so many years even makes a difference.