Edgars customer service post purchase non-existent

I purchased a watch at Edgars and now within a year a ***** fell off on one of the wrist bands, took it to one of the Edgars store and was told that the warranty does not cover that even though you can clearly see that there is no way this could have been as a result of negligence as the watch is in a perfect condition.

As if that was not bad enough I asked the consultant what are my options to get the watch fixed and was told that there was nothing Edgars could do, so how can you sell a product that cannot even go beyond a year and also not offer maintenance, is Edgars saying that after customers purchase electronical items they are on their own after making that payment? Cause that is how I was made to feel.

There is nowhere that I can get this watch fixed because this is a very unique problem and I expected Edgars to have been willing to help.

Now I am stuck with a watch that I paid a lot money for and also cannot use.

This is unacceptable customer service for a company that cannot afford to **** off customers with bad service.